Appointments
To make an appointment you can contact us by;

• Email – Aestheticsbyellamarie@yahoo.com

• Contact number - 07597077718

• Social media e.g., Facebook- E.M Aesthetics and Instagram – emaesthetics_rklasers

• Website - https://www.ellamarieaesthetics.co.uk/

Please provide us with your full name, contact number, email address and the service you are interested in and a brief description of your concern along with your preferred dates and availability.
 

Late Arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be given a verbal notification and a repeat will result in a fee. Clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

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Late Cancellations

If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment, we understand emergencies can happen. If the booking was made on the same day, notify us at least 3 hours prior.

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Health and Safety

The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better.

Due to Covid 19 when visiting the Studio client must wear a mask. This is in the interest of both our clients and staff safety, which remains our priority. Clients may remove their mask whilst having a face treatment.

 

Pricing

Our pricing may occasionally vary. For accurate pricing please request a complimentary consultation.

 

Complaint Policy

At E.M Aesthetics R.K Lasers, we value and respect all of our clients, in place we have an accessible complaints procedure for all customers to follow which will address any dissatisfaction which may arise. 

We ask that all complaints come directly to us at the studio so that they can be dealt with discreetly and quickly. 

All complaints are to be written in an email sent to aestheticsbyellamarie@yahoo.com 
A senior member of Staff will then contact you and work with you personally, professionally and confidently. 

If you are unhappy with how your complaint has been dealt with you can directly contact HIW: 

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

0300 0628163

hiw@gov.wales. 

 

Child care in studio

As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the Studio. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.

 

Right to refuse service

Staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

 

Social Media

In the interest of protecting the Studio from allegations and slander, all clients agree to communicate with the Studio before leaving any negative reviews on Social Media platforms.  Allowing the Studio to investigate and resolve the issue.

 

Age

Clients must be at least 18 years of age to have any laser or skin treatments.

 

Payment Policy

All appointments preformed the day of the treatment must be paid in full that day. We do not offer accounts or payment plans. We accept Visa, MasterCard, Cash. 

 

Refunds

Products: Unopened/sealed products may be exchange with 14 days of purchase with receipt.

Services: No refunds will be given. However, if a medical reason has occurred and you are not able to continue with treatment then a refund can be organised for the remaining sessions. The amount to be refunded is calculated by the amount leftover after the single session prices, with any offers that were available at the time of purchase, is applied for the number of sessions already carried out.

 

Privacy Policy

We are committed to protect your privacy and will ensure that any information you provide to us will be collected and used in accordance with the General Data Protection Regulation and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can choose the channel by which you will receive marketing and change your preferences at any time.

You will only receive marketing communications from us if you have requested information from us or specifically opted-in to receive marketing by email or SMS. We may send marketing my post or call you by calling where permitted to do so by law.

 

Equality and Diversity Policy

To eliminating discrimination and encouraging diversity amongst our studio and our clients. With this in mind, our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. To provide equality and fairness for all in our studio. We do not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

We oppose all forms of unlawful and unfair discrimination.

Also, treatment of Staff and Clients, will be fair and respectful.

We regard breaches of our equality and diversity policy as misconduct and can lead to legal proceedings.

What Everyone Deserves

•           Respect.

•           Equality.

•           Patience.

•           Due care.

•           Options.

•           Listening to.

•           Welcoming.

•           Fair charges for goods or services they give or receive.

•           To receive knowledge if requested.

 

We appreciate that each client is equal although beautifully different in their own ways. Therefore, we can assure you that this policy is upheld at all times, within all actions and interactions within our business.

 

Confidentiality Policy

Confidentiality is defined as the principle of keeping secure information secure and secret from others, information which is given by or about an individual in the course/duration of a professional relationship. Clients have a right to expect that identifiable information about themselves provided during the course of their treatments will not be shared with other people without their knowledge. The disclosure of identifiable information without client consent to someone who did not previously know; breaches confidentiality.

 

Test Patch Policy

- Laser

A patch test is the use of the laser carried out on a small area of skin, just as it will be in your full treatments. Its main purpose is to determine the best laser to use and what precise grade of laser energy is required to achieve the best results for your skin and hair type. A patch test is carried out after conducting a consultation with the laser practitioner. The test is done 24 hours before your first treatment, so that any reactions have time to appear and your treatment plan can be adjusted if necessary to ensure effective results with minimal side effects.

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- Beauty

A patch test is a way of checking that you aren't allergic to the products we use. A small amount of the product is used to do a skin test in an innocuous place on your body, for example: For a tint patch test, a small amount of tint behind your ear.  A Patch tests will be carried out at least 48 hours prior to your treatment.

 

Safeguarding
Our studio is committed to safeguarding. Under the 1989 and the 2004 Children Acts a child or young person is anyone under the age of 18 years. Safeguarding children is the action we take to promote the welfare of all children and protect them from harm. Child Protection refers to the activity that is undertaken to protect specific children who are suffering or at risk of suffering significant harm. The Clinic recognises that all children have a right to protection from abuse and neglect and the Clinic accepts its responsibility to safeguard the welfare of all children with whom staff may come into contact.

As we only treat clients 18+ we have training to safe guard vulnerable adults. A vulnerable adult is someone who is above the age of 18 and is unable to care for themselves and not able to protect themselves from harm. One of the differences with safeguarding adults is that while preventing them from risk abuse of neglect, they also need support maintaining control of their own lives.
If a risk abuse of neglect is being taken place we must contact the local police 999 or 101, or safeguarding trusted partner e.g. NSPCC.

Infection Control
The Studio has a strong and existing standard on hygiene and sanitation and operating in clean environments. We clean all machinery and equipment thoroughly between clients and at the end of each day.
Regular deep cleaning of the premises takes place to ensure the highest hygiene standards are maintained.
Covid 19
To support clients health and well-being, we closely monitor the official guidance from Health Authorities and Local Governments and will work within these guidelines. The is using PPE and has been active in preparing staff to go back to work safely.  The client must agree they have done their due diligence and are fully satisfied with the Covid-19 Safety Guidelines and PPE provided at The Studio. Clients must agree to strictly follow these guidelines as well as the official guidance and isolation guidelines from Health Authorities and Local Governments whilst at the clinic and at all other times or they will be held fully responsible for placing them self and others at risk.

Fire Safety
It is our priority to minimise the risk to life and to reduce injury by maintaining the physical fire safety of the Studio; to ensure that staff and visitors do not add to the fire risk and through safe evacuation of the Studio if a fire breaks out. The fire safety policy, procedures and risk assessments at the Studio are designed to help our staff and clients/visitors to respond calmly and effectively in the event that fire breaks out in the Studio.
Procedure in the Event of a Fire
In the event of a fire, safety and preservation of life will override all other considerations. The safe evacuation of all clients/visitors and staff is our priority. Buildings and property come second and no one should attempt to fight any fire at the expense of their own, or anyone else’s safety. It is the duty of all staff to study and make themselves familiar with the Studio emergency evacuation procedures. As part of the regular review of the Studio risk assessment, the Studio arrangements for ensuring fire safety will be under continual review.
Emergency Evacuation Procedures
It is the responsibility of individual members of staff to ensure the safe evacuation of all clients/visitors for whom they are responsible, to lead to the designated place of safety. If possible, doors should be closed behind. It is important for staff to be familiar with alternative escape routes in the event that the primary route is blocked. The group will assemble at the predetermined place of safety, which is the Parking Bay. On arrival, names should be checked against the attendance of the client booking system(versum). The fire alarm system does not automatically alert the fire service. The fire service will be called by a member of staff as soon as it has been confirmed that a real fire situation exists. Nobody should re-enter the building until being given express permission to do so by the senior fire officer present. Visitors on site will be made aware of fire safety arrangements upon arrival.

Record Management
We keep records of clients privately and confidentially in accordance with GDPR Data Protection Legislation. All client’s records are stored safely and securely in a locked cabinet. Data is collected and stored with the client’s permission and kept strictly confidential.
All staff understand GDPR Data Protection Law and the importance of Client Confidentiality. All written records will be kept in a secure area and system which is access controlled.
All records will also be destroyed in 8 years of not being with us. We will ensure that access is available for those who need to know, but for all others it will remain absolutely confidential.

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Chaperone Policy
E.M Aesthetics RK Laser are committed to providing a safe comfortable environment where clients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All clients are entitled to have a chaperone present for any consultation, However for any laser treatments the chaperone will need to leave the room for their safety.